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HR Service Center Representative

Posting Details

Posting Information

Posting Number HMAE1539
Advertised Title HR Service Center Representative
Campus Location Main Campus (Memphis, TN)
Position Number 018830
Category Staff (Hourly/Monthly)
Department Human Resources
Minimum Position Qualifications

Associate Degree or two years of college and a minimum of one year of experience in a Customer Service, Human Resources, or Office Environment.

Special Conditions

The department is especially interested in candidates with excellent customer service skills and a proven ability to successfully perform in a fast-paced, high volume environment.

Work Schedule

Monday – Friday
8:00 a.m. – 4:30 p.m.

Posting Date 03/09/2018
Closing Date
Open Until Screening Begins Yes
Hiring Range $10.10 - $15.00 per hour
Full-Time/Part-Time Full-Time: Benefits Eligible
Working Conditions

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, and talk or hear. The employee frequently is required to walk.
The employee is occasionally required to stand, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Additional Working Conditions
Special Instructions to Applicants

Initial screening will begin March 16, 2018.

All applications must be submitted online at

Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.

Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.

Is this posting for UofM employees only? No
Positions Supervised


Knowledge, Skills, and Abilities

Excellent Customer Service Skills and proven ability to successfully perform in a fast-paced, high volume environment.

Intermediate experience in MS Office Software and Visio.

General knowledge of Human Resources. Familiarity in one or more of the following HR functions; employee benefit processing, recruitment, records retention, employee relations or professional development.

Excellent analytical and problem solving skills.

Strong attention to detail and accuracy.

Ability to work in a team environment to achieve goals.

Punctuality and excellent attendance.

Experience with office equipment such as copiers, calculators, computers, scanning equipment and other equipment found in the department.

Additional Position Information

Job Duties

The duties and responsibilities listed are intended to describe the general nature and level of work to be performed in this position and are not to be construed as an exhaustive list of the requirements of this job.

Duties & Responsibilities

Customer Service:
Acts as the frontline resource for the Human Resources office. Greets customers in person, via telephone, and/or by email. Seeks to identify customer needs; provides tier-one level assistance (e.g. copies of documents, questions regarding insurance cards, requests for routing of documentation, and other similar issues); responsible for issue resolution and follow-up. Works with subject-matter experts in the specific HR departments regarding complex inquiries requiring specific information, guidance or direction to respond appropriately.

Assists current and prospective faculty/staff with HR related matters in the areas of Workforce Management, Employee Relations & Engagement, Records Management, Benefits Administration, and/or Organization and Employee Development. Maintains high standards of confidentiality of all employee records and information.

Interacts with and supplies information to job applicants, employees, department heads, and public and private agencies.

Duties & Responsibilities

Answers phones for the HR department.
Assists employees and supervisors with basic interpretation of HR policies and procedures.

Assists with HR projects.

Reviews employee records or other HR documents for completeness, accuracy and conformity with established procedures; collects data to maintain such records, routes actions to the appropriate person or department, as needed.

Types correspondences, reports and similar materials from rough copy or drafts; composes standard correspondence. Proficient in Microsoft Office software.

Assembles and/or compiles a variety of data from office records provided by various sources for incorporation into reports; extracts and provides information using a variety of identifiable sources.

Tracks and maintains records and statuses of processes, actions, reports, etc. used in department; follows up on processes or items as needed.

Duties & Responsibilities

Benefits Administration:
Responsible for new hire benefit’s enrollment to include creating new hire information in the State’s Edison software; obtains and uploads required documentation; enters premium deductions using the University’s Banner, ERP system.

Verifies eligibility of employees and dependents for all benefit plans; processes and tracks employee benefit enrollments, changes, and terminations for all insurance plans in University payroll system and State of TN insurance system.

Prepares new employee packets to distribute during New Employee Orientation; assists with various workshops, meetings and seminars ensuring sessions are conducted correctly (i.e. sign-in sheets are prepared, employees have been contacted, food is ordered, room layout is as needed, etc.)

Contacts employees by telephone or email, as needed to address questions, issues or matters as directed by the University Benefits Administration.

Duties & Responsibilities

Employee Relations and Engagement:
Assists employees with general questions regarding performance appraisals, recognition programs, and guidance on employee relations and complaint processes.

Assists with organizing and distributing recognition awards packets.

Duties & Responsibilities

Organization and Employee Development:
Assist employees with registration and questions regarding Learning Curve and accessing former training courses.

Duties & Responsibilities

Records Management:
Assists HR Records with updating employee information to include name change requests, transcript receipt and documentation, and verification of employment. Responds to subpoenas and Loan Forgiveness verification.

May serve as back up to Associates by inputting salary information into the Banner, ERP system as needed.

Duties & Responsibilities

Workforce Management:
Processes pre-employment requirements to include background checks, previous employment verification, MVRs, receipts of transcripts and other related processes. Prepares new hire paperwork, drafts contracts and manages the scheduling of weekly orientation for both regular and temporary employees.

Manages the temporary recruitment process. Ensures compliance with salaries and job classifications on all requests prior to approval. Communicate with departments any necessary actions required.

Contacts departments by telephone or email, as needed to address questions, issues, or matters as directed by Workforce Management.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your work experiences with Human Resources.

    (Open Ended Question)

  2. * Describe your customer service work experience.

    (Open Ended Question)

  3. * I would describe my skill level in Microsoft Excel as:
    • Advanced
    • Intermediate
    • Beginner

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Unofficial Transcript
  3. References List