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Systems Support Specialist II

Posting Details

Posting Information

Posting Number HMAE1474
Advertised Title Systems Support Specialist II
Campus Location Main Campus (Memphis, TN)
Position Number 012875
Category Staff (Hourly/Monthly)
Department Registrar Office
Minimum Position Qualifications

Bachelor’s degree in appropriate area and three years of system analysis work experience. Relevant experience may substitute for required education.

Special Conditions

The department is especially interested in candidates with:
Report-writing experience using Hyperion, Argos, and/or SQL;
Knowledge of Banner tables in the Student module; and
Experience in testing complicated, enterprise-wide software applications.

Work Schedule

8:00am- 4:30pm

Posting Date 12/05/2017
Closing Date 12/18/2017
Open Until Screening Begins No
Hiring Range $45,000 -$50,000 per year
Full-Time/Part-Time Full-Time: Benefits Eligible
Working Conditions

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Additional Working Conditions
Special Instructions to Applicants

All applications must be submitted online at
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.

Is this posting for UofM employees only? No
Positions Supervised
Knowledge, Skills, and Abilities

Knowledge of business and systems processes.

Ability to analyze software issues.

Knowledge to report write and test software applications.

Additional Position Information

Job Duties

The duties and responsibilities listed are intended to describe the general nature and level of work to be performed in this position and are not to be construed as an exhaustive list of the requirements of this job.

Duties & Responsibilities

Analyzes and resolves software problems; recommends new software.

Duties & Responsibilities

Analyzes business processes, systems needs and develops databases as required by users.

Duties & Responsibilities

Analyzes system or business process problems and reports errors; confers with information systems personnel and users regarding problems and enhancements.

Duties & Responsibilities

Designs new systems overviews, resolves policy decisions, and develops processing procedures; assists in developing technical architecture.

Duties & Responsibilities

Develops complex reports as necessary; reviews reports developed by other users and offers technical guidance and support.

Duties & Responsibilities

Develops project planning schedule for activities and projects; provides input regarding resources needed for projects; evaluates test data.

Duties & Responsibilities

Manages scheduling system’s activities; production calendars, uploads and downloads, and system interfaces.

Duties & Responsibilities

Plans, tests and implements system upgrades for computer information system; documents all aspects of upgrades and changes to business processes and procedures.

Duties & Responsibilities

Provides leadership for project teams for enhanced technology.

Duties & Responsibilities

Submits proposals for system enhancements to third parties and/or governing authorities.

Duties & Responsibilities

Other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your report writing experience using Hyperion, Argos or SQL.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. References List
Optional Documents
  1. Unofficial Transcript